You can ask for your sirva account to be deleted at any time. This page explains how to make the request, what data is removed, and what we may keep and why.
Before you start
Deleting an account is final and cannot be undone. You will lose your profile, your favourites, your reviews, and any businesses or branches linked to your account. If you have an active subscription it will be cancelled with no refund of the remaining balance.
1
Delete from inside the app
The fastest route, and it takes effect immediately:
- Open the appand sign in to your account.
- Go to "My account"from the bottom menu.
- Tap "Settings"then "Delete account".
- Confirm the requestyou will be asked to confirm before it runs.
2
Delete by email
If you cannot sign in or delete the account from the app, send a request to hello@example.com including:
- The subject line: Account deletion request.
- The phone number or email address registered on the account.
- The name of the listed business, if any.
We verify ownership of the account first, then carry out the request within 7 working days and notify you once it is done.
3
What gets deleted
Once the request is carried out, the following are removed:
- Your profile and your contact details.
- Your account picture and its settings.
- Your registered device tokens, so notifications stop immediately.
- Your account and any linked content in the directory.
- Active sessions on every device.
4
What we may keep
We may retain a limited amount of data after deletion, for these reasons only:
- Financial records: invoices and payments, to meet accounting and legal requirements in the State of Kuwait, kept for the statutory period.
- Fraud prevention records: limited data used to prevent misuse of the platform or the recreation of banned accounts.
- Anonymised data: general statistics from which you cannot be identified.
Personal data not covered above is permanently removed from our systems within 30 days of the request being carried out.
5
Alternatives to deleting
If your goal is short of full deletion, one of these may suit you better:
- Turn off notifications from the app settings instead of deleting the account.
- Edit your details, or hide anything you do not want shown on your profile.
- Pause the business listing temporarily and keep the account for reactivation later.
6
Questions
For any question about deletion or your data, write to us at hello@example.com
